Warranty Policy

We stand behind the quality of our jewelry and guarantee that the color of your piece will not fade or tarnish under normal wear. If your jewelry experiences discoloration at any point during the life of the product, we will replace it at no cost to you.

What’s Covered

• Fading

• Tarnishing

• Loss of original color or plating

What’s Not Covered
Our warranty does not cover damage caused by accidental breakage or misuse, including:

• Broken or snapped chains

• Bent, cracked, or damaged components
  

• Lost items

How to Submit a Warranty Claim
Simply contact us at support@poppypearl.shop with your order number and a clear photo of the issue. Our team will review your claim and assist you with a replacement.