Return Policy

Please review our Return Policy and instructions below before sending your item(s) back:

RETURN OR EXCHANGE POLICY

We want you to LOVE your jewelry! So if you don't, we offer returns on eligible items for exchange or store credit only; refunds are not available.

Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.

You'll need your order number and email from the purchase.

WHEN CAN I EXPECT MY EXCHANGE OR STORE CREDIT?

Store credit and exchanges are issued AFTER your item(s) have been delivered to our warehouse.

Please allow up to 3 business days from when your item(s) were received by us for your exchange or store credit to be issued.

Store credit will be emailed to the email address used on the original order.

Email support@poppypearl.shop with any questions.