Shipping Policy

Where your order is, when it will arrive, and what happens if something goes wrong along the way.

 

PROCESSING

Orders are typically on their way within hours of being placed, and always within 48 hours. We ship six days a week, Monday through Saturday.

You'll receive tracking by email as soon as your order ships.

DELIVERY

Once shipped, most orders arrive within 2–7 business days. Tracking updates come directly from the carrier and can sometimes lag behind a package's actual movement.

 

IF TRACKING STOPS UPDATING

Occasionally a package stalls in transit. If your tracking hasn't moved for an extended period and the carrier isn't reporting an active delay, reach out. We'll send a replacement at no cost rather than have you keep waiting.

There's nothing to photograph when a package doesn't arrive, so we won't ask you for one. You won't need to file a claim with the carrier either.

 

IF TRACKING SAYS DELIVERED BUT NOTHING ARRIVED

Carriers sometimes mark a package delivered a day or two before it actually arrives. We'd suggest checking around your property and with anyone else at your address first.

If it still hasn't turned up, contact us and we'll make it right — again, no photo and no carrier claim needed.

 

IF YOUR ORDER ARRIVES DAMAGED OR ISN'T WHAT YOU ORDERED

Send us a photo of the piece along with your order number. We'll confirm your replacement from there and ship it at no cost — you won't need to send the original back.

 

ADDRESS CHANGES

Contact us as soon as possible after ordering. We can usually update your address if your order hasn't entered fulfillment yet.

 

WHERE WE SHIP

We currently ship within the United States only. International shipping isn't available yet — but it's on our list.