Refund Policy

Poppy Pearl issues store credit rather than refunds to the original payment method.

HOW REFUNDS ARE ISSUED

All approved returns are issued as store credit for the amount you were charged, in the form of a digital gift card. We do not return funds to the original payment method.

Store credit is issued within three business days of your return arriving at our warehouse.

RETURN CONDITIONS

Returns must be initiated within 30 days of your order date, and items must be unworn and free from signs of wear. Return shipping is free. Full details are in our Returns Policy.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

These aren't handled as returns — we replace them.

Send us a photo of the piece along with your order number. We'll confirm your replacement from there and ship it at no cost — you won't need to send the original back.

ORDERS THAT NEVER ARRIVE

If your order doesn't arrive at all, reach out and we'll send a replacement at no cost. There's nothing to photograph when a package doesn't arrive, so we won't ask you for one. You won't need to file a claim with the carrier either.

PIECES THAT FAIL AFTER WEARING

If a piece fades, tarnishes, or breaks after you've been wearing it, that's covered under our Lifetime Warranty rather than this policy.

SUBSCRIPTION ORDERS

Once a Keep Her Spoiled order has processed and entered fulfillment, we're unable to cancel or refund it. Once your box is delivered, you're welcome to return it under our standard Return Policy.